Reporting Webhooks

Reporting Webhooks send real-time activity events (e.g. contact.subscribed, sms.sent, call.completed) as JSON in an HTTP POST to an endpoint of your choosing.

Enable Reporting Webhooks

To set up Reporting Webhooks,

Go to the Regal app > Settings page.
In the section labeled "Reporting Webhooks", click "Create Webhook."
Enter the URL of the endpoint you'd like us to send events to and enter an API Key for the endpoint, if one is required. Then click "Save"

To test that the endpoint is receiving events, you can navigate to the Agent Desktop and change your activity status in the top right dropdown to a different status. You should receive an agent.activity.updated event.

📘
Updating an Endpoint
When you edit an endpoint, it can take up to 5 minutes for the cache to refresh and start sending events to your new endpoint instead.

🚧
Retries
Currently there are no retries on these events. If a response is not received within 5 seconds, the event is dropped and not retried. We will be adding retries in a future release.

Events

📘
Upcoming changes to events starting in Q3 2023
The definition of when a contact.created event is sent is changing. Regal has always considered a contact to be any of your end-users who is contactable through Regal. However, previously Regal only supported SMS and Voice as channels, and therefore a contact required a phone number to be contacted. Now that Regal supports email as a channel a contact can now have either a phone number and/or an email address. That means you can now expect to receive contact.created events as soon as an email or phone is provided for a contact.
Additionally, we will be adding 4 new events:

contact.phone.created - this will be generated when a new phone number is sent to Regal.

contact.email.created - this will be generated when a new email address is sent to Regal.

email.received - this will be generated each time an agent receives an email

email.sent - this will be generated each time an agent sends an email

Prior to these changes going live for existing customer accounts, we will notify you directly and support you in any updates needed to journeys.

Regal publishes the following events to the Reporting Webhooks:

Event Name	Description
agent.activity.updated	An agent’s activity status was changed
call.completed	An inbound or outbound call with a contact was completed. This includes calls that were not answered
call.recording.available	A call recording link is available
cancel.all.automated.tasks	An agent cancels all automated tasks of a contact from the agent desktop
contact.attribute.edited	A contact’s attributes were edited by an agent
contact.created	A contact was created in your Regal account
contact.email.created COMING SOON	A new email address was created in your Regal account
contact.experiment.assigned	A contact was assigned to an experiment
contact.phone.created COMING SOON	A new phone number was created in your Regal account
contact.subscribed	A contact was subscribed to a marketing channel
contact.unsubscribed	A contact was unsubscribed from a marketing channel
contacted.after.hours	A contact texted or called in outside of business hours
email.received COMING SOON	An email was received from contact to Regal (inbound)
email.sent COMING SOON	An email was sent from Regal to contact (outbound)
mms.received	An mms was received from contact to Regal (inbound)
mms.sent	An mms was sent from Regal to contact (outbound)
scheduled.reminder.created	An agent scheduled a reminder
scheduled.callback.requested	An agent schedules a callback
sms.conversation.completed	An SMS conversation between a contact and an agent was completed in the Regal agent desktop
sms.queued	An sms was queued to be sent from Regal to contact (outbound)
sms.received	An sms was received from a contact (inbound)
sms.sent	An sms was sent from Regal to contact (outbound)
sms.undelivered	An sms was undelivered from Regal to contact (outbound)
task.canceled	A call or sms task was canceled
task.created	A call or sms task was created
task.reservation.accepted	A reservation was accepted by an agent
task.reservation.created	A reservation was created for a task

Event Properties

Below are the properties and definitions included in Regal events.

Property Name	Description	Data Type
agent_activity_name	Name of agent’s new availability status	string
agent_availability	Availability of agent’s previous activity status. Can be true or false	boolean
agent_email	Email of the agent who took an action	string
agent_previous_activity_name	Name of agent’s previous availability status	string
agent_previous_availability	Availability of agent’s previous activity status. Can be true or false	boolean
agent_time_in_previous_activity	Time (in seconds) agent spent in previous activity status	integer
call_id	Task Id for the call	string
campaign_id	Campaign UUID	string
campaign_friendly_id	Campaign Friendly Id as seen in the App	integer
campaign_name	Campaign Name	string
cancelation_reason	Reason the task was canceled	string
cancelation_source	Source of where the task was canceled	string
canceled_by	Includes the email of the user who canceled the task, if applicable	string
changes	Changes made for the contact.attribute.edited event; includes name of attribute edited with the "old_value" and "new_value"	object
channel	The marketing channel: “voice” or “sms”	string
completed_at	UTC Timestamp when the task was completed	UTC timestamp
contact_phone	Phone number of the contact	string
content	In sms events: Content of the message In sms.conversation events: Contents of the conversation	string in sms.queued, sms.sent, sms.undelivered and sms.received events array in sms.conversation.completed event
direction	INBOUND or OUTBOUND	string
disposition	Task disposition	string
email	The last email associated with the contact	string
ended_at	UTC timestamp when the conversation was ended	timestamp
experiment_id	Experiment ID	integer
experiment_name	Name of experiment	string
experiment_variant	Variant a contact was assigned to in an experiment	string
from_number	Phone number that sent the message	string
handle_time	Full duration task was being handled, including talk time and wrap time (completed_at - started_at)	integer
ip	The IP address from where the subscription update was initiated	string
isPrimary	Whether the phone or email is the primary one for the contact	boolean
label	Custom label set by you or your agents to describe a phone number or email address of a contact	string
media_url	Media URL (for MMS)	string
notes	Task notes	string
objections	Task tags	array
phone	Same as contact_phone	string
queue	Name of task queue	string
recording_link	Call recording link	string
regal_voice_phone	Regal phone number	string
regal_voice_phone_internal_name	Internal name of phone line displayed to agents	string
reserved_agent_email	Email of the agent the task reservation is for	string
reserved_agent_fullname	Full name of the agent the task reservation is for	string
scheduling_agent_fullname	Full name of the agent who scheduled the Callback	string
scheduling_agent_id	Email of the agent who scheduled the Callback	string
sms_conversation_id	Task ID for the conversation. (If the sms was part of a two-way conversation with an Agent, rather than just an automated outbound sms)	string
source	Source of the subscription update. A source value that starts with “Brand.” indicates that the subscription update was initiated by the Brand (outside of the Regal platform). A source value that starts with “Regal.” indicates that the subscription update was initiated through the Regal platform.	string
started_at	UTC timestamp when the conversation was started	UTC timestamp
talk_time	Duration of conversation (ended_at - started_at)	integer
target_agent_fullname	Full name of the agent who contact (and all contact’s tasks) are assigned to	string
target_agent_id	Email of the agent who contact (and all contact’s tasks) are assigned to	string
task_id	Unique identifier for the task. Will match the call_id or sms_conversation_id of a completed task event	string
text	The exact text the contact was presented for opt in	string
timestamp	Unix timestamp for when the event took place	unix timestamp
to_number	Phone number to which the message was sent	string
type	Task Type (e.g., Outbound SMS, Outbound Call, Scheduled Callback)	string
wrapup_time	Duration task was in wrap up (completed_at - ended_at)	integer

Event Schema

Events from Reporting Webhooks follow the below schema:

{
"userId": "123",
"originalTimestamp": "1636666068",
"traits":{"email": "[email protected]", "phone": "+17625551796"},
"name": "event.name",
"properties": {
  "property": "value1", 
  "property2": "value2",
…},
"eventSource": "Regal Voice"
}

agent.activity.updated

{
  "name": "agent.activity.updated",
  "properties": {
    "agent_email": "[email protected]",
    "agent_activity_name": "Offline",
    "agent_availability": false,
    "agent_previous_activity_name": "Available",
    "agent_previous_availability": true,
    "agent_time_in_previous_activity": "3829"
  },
  "originalTimestamp": "1657836812",
  "eventSource": "Regal Voice"
}

call.completed

{
  "userId": "123",
  "traits": {
    "phone": "+17625551796",
    "email": "[email protected]"
  },
  "name": "call.completed",
  "properties": {
    "agent_firstname": "Rebecca",
    "agent_fullname": "Rebecca Greene",
    "agent_id": "[email protected]",
    "direction": "OUTBOUND",
    "regal_voice_phone": "+19545558563",
    "regal_voice_phone_internal_name": "Sales Line",
    "contact_phone": "+176255517965",
    "call_id": "WTxxxxx9",
    "type": "Outbound Call",
    "disposition": "Converted During Convo",
    "notes": null,
    "objections": null,
    "campaign_name": "Life Insurance Quote Follow Up",
    "campaign_friendly_id": "445",
    "started_at": 1657855046,
    "ended_at": 1657855053,
    "completed_at": 1657855059,
    "talk_time": 7,
    "wrapup_time": 6,
    "handle_time": 13,
    "journey_uuid": null,
    "journey_name": null,
    "journey_friendly_id": null
  },
  "originalTimestamp": "1657855059",
  "eventSource": "Regal Voice"
}

call.recording.available

{
  "userId": "123",
  "traits": {
    "phone": "+17625551796",
    "email": "[email protected]"
  },
  "name": "call.recording.available",
  "properties": {
    "agent_email": "[email protected]",
    "direction": "OUTBOUND",
    "regal_voice_phone": "+19032823158",
    "regal_voice_phone_internal_name": "Acquisition Line",
    "contact_phone": "+13523182825",
    "call_id": "WT953358e8822dd9333fc38dfbac25e1e1",
    "type": "Outbound Call",
    "disposition": "Converted On Call",
    "notes": "The customer was just confirming pricing. Said pricing was unclear on our iOS app.",
    "objections": ["Pricing"],
    "campaign_name": "Abandoned Cart",
    "campaign_friendly_id": "13",
    "recording_link": "https://api.twilio.com/2010-04-01/Accounts/ACxxx/Recordings/xxx.mp3",
    "started_at": 1657799128,
    "ended_at": 1657799136,
    "talk_time": 8,
    "journey_uuid": "xxx-xxx-xxx-xxxx",
    "journey_name": "Welcome Journey",
    "journey_friendly_id": 130
  },
  "originalTimestamp": "1657843308",
  "eventSource": "Regal Voice"
}

cancel.all.automated.tasks

{
  "userId": "123",
  "traits": {
    "phone": "+17625551796",
    "email": "[email protected]"
  },
  "name": "cancel.all.automated.tasks",
  "properties": {
    "campaign_friendly_id": 445,
    "canceled_by": "[email protected]",
    "cancelation_source": "Agent Desktop",
    "original_task_id": "WTxxxxxx",
    "timestamp": "1657855043"
  },
  "originalTimestamp": "1657855043",
  "eventSource": "Regal Voice"
}

contact.attribute.edited - when an attribute is changed

{
  "userId": "123",
  "traits": {
    "phone": "+17625551796",
    "email": "[email protected]",
  },
  "name": "contact.attribute.edited",
  "properties": {
    "agent_email": "[email protected]",
    "contact_phone": "+17625551796",
    "changes": {
      "custom_properties": {
        "annual_income": {
          "old_value": "150,000",
          "new_value": "300,000"
        }
      }
    },
    "created_at": "1657855462"
  },
  "originalTimestamp": "1657855462",
  "eventSource": "Regal Voice"
}

contact.attribute.edited - when a phone/email is added to a contact

//in this example +12312259768 was added to the contact by the agent and  made the primary number
//both phone changes (b/c that contains the primary number) and phones changes because
//that's the array of all the phone numbers
{
  "userId": "123",
  "traits": {
    "phone": "+17625551796",
    "email": "[email protected]",
  },
  "name": "contact.attribute.edited",
  "properties": {
    "agent_email": "[email protected]",
    "contact_phone": "+17625551796",
    "changes": {
      "phone": {
        "new_value": "+12312259768", //+12312259768 was made the primary number
        "old_value": "+19545582399"
      },
      "phones": {
				"new_value":["+12312259768", "+14706466940", "+18565016294", "+19545582399"], //+12312259768 was added
				"old_value":["+14706466940", "+18565016294", "+19545582399"]
			}
    },
    "created_at": "1657855462"
  },
  "originalTimestamp": "1657855462",
  "eventSource": "Regal Voice"
}

contact.created

{
  "userId": "123",
  "traits": {
    "phone": "+17625551796",
    "email": "[email protected]"
  },
  "name": "contact.created",
  "properties": {
    "contactPhone": "+17625551796",
    "email": "[email protected]",
    "firstName": "Katherine",
    "lastName": "TheGreat",
    "customProperty1": "value1", // whatever custom attributes the contact was created with will also appear here
    "customProperty2": "value2"
  },
  "originalTimestamp": "1657839234",
  "eventSource": "Regal Voice"
}

contact.email.created (COMING SOON)

coming soon

contact.experiment.assigned

{
  "userId": "123",
  "traits": {
    "phone": "+17625551796",
    "email": "[email protected]",
  },
  "name": "contact.experiment.assigned",
  "properties": {
    "experiment_name": "Post Call Offer Test",
    "experiment_id": "xxxx-xxxx-xxxx-xxxx",
    "experiment_variant": "Aggressive Offer - 50%",
    "journey_uuid": "xxxx-xxxx-xxxx-xxxx",
    "journey_friendly_id": 220,
    "journey_name": "Post Call Follow Up"
  },
  "originalTimestamp": "1657855118",
  "eventSource": "Regal Voice"
}

contact.phone.created (COMING SOON)

{
  "traits": {
    "phone": "+17625551796", //the primary phone for the contact
    "email": "[email protected]" //the primary email for the contact
  },
  "name": "contact.phone.created",
  "properties": {
    "contactPhone": "+13332311433", //the new phone created
    "firstName": "Rebecca",
    "lastName": "Greene",
    "isPrimary": false, //false if not primary, true if primary
    "label": "Mobile",
    "source": "circle-bank.api"
  },
  "originalTimestamp": "1694458444",
  "eventSource": "Regal Voice"
}

contact.subscribed

{
  "userId": "123",
  "traits": {
    "phone": "+17625551796",
    "email": "[email protected]",
    "ip": "78.97.213.166"
  },
  "name": "contact.subscribed",
  "properties": {
    "new_subscription": true,
    "channel": "voice",
    "text": "By clicking “Next”, I agree to receive automated marketing, including calls and recurring text messages from Circle Bank at the telephone number provided. Consent is not a condition of purchase. Reply HELP for help and STOP to cancel. Msg & data rates may apply.*",
    "ip": "78.97.213.166",
    "source": "circle-bank.booking_flow",
    "timestamp": "1611245052"
  },
  "originalTimestamp": "1657839189",
  "eventSource": "Regal Voice"
  }
}

contact.unsubscribed

{
  "userId": "123",
  "traits": {
    "phone": "+17625551796",
    "email": "[email protected]",
    "ip": "78.97.213.166"
  },
  "name": "contact.unsubscribed",
  "properties": {
    "new_subscription": true,
    "channel": "voice",
    "text": null,
    "ip": "207.38.149.143",
    "source": "regalvoice.agent_desktop",
    "timestamp": "1657855229"
  },
  "originalTimestamp": "1657855230",
  "eventSource": "Regal Voice"
}

contacted.after.hours

{
  "userId": "123",
  "traits": {
    "phone": "+17625551796",
    "email": "[email protected]",
  },
  "name": "contacted.after.hours",
  "properties": {
    "channel": "voice",
    "contact_phone": "+17625551796",
    "contact_email": "[email protected]",
    "regal_voice_phone": "+14062956306",
    "regal_voice_phone_internal_name": "Main",
    "timestamp": "1689125232"
  },
  "originalTimestamp": "1657863441",
  "eventSource": "Regal Voice"
}

scheduled.reminder.created

{
  "userId": "123",
  "traits": {
    "phone": "+17625551796",
    "email": "[email protected]",
  },
  "name": "scheduled.reminder.created",
  "properties": {
    "scheduling_agent_email": "[email protected]",
    "contact_phone": "+17625551796",
    "originating_task_id": "WTxxxx",
    "scheduled_at": "2022-07-16T14:00:00.000-04:00",
    "notes_from_agent": "Remember to email the insurance form.",
    "timezone": "America/New_York",
    "regal_voice_phone": "+19545558563"
  },
  "originalTimestamp": "1657863441",
  "eventSource": "Regal Voice"
}

email.received(COMING SOON)

coming soon

email.sent(COMING SOON)

coming soon

scheduled.callback.requested

{
  "userId": "123",
  "traits": {
    "phone": "+17625551796",
    "email": "[email protected]",
  },
  "name": "scheduled.callback.requested",
  "properties": {
    "scheduling_agent_email": "[email protected]",
    "scheduling_agent_fullname": "Rebecca Greene",
    "contact_phone": "+17625551796",
    "callback_timestamp ": "2022-07-13 14:00:00 -07:00",
    "notes_from_agent": "The customer was excited to chat but was on the road.",
    "regal_voice_phone": "+19545558563",
    "regal_voice_phone_internal_name": "Retention Line",
    "originating_task_id": "WTxxxx",
    "callback_friendly_date": "07/13/2022",
    "callback_friendly_day": "Wednesday",
    "callback_friendly_time": "02:00 PM",
    "callback_friendly_timezone": "Pacific Time",
    "callback_friendly_timestamp": "Wednesday 07/13/2022 at 02:00 PM Pacific Time"
  },
  "originalTimestamp": "1657863426",
  "eventSource": "Regal Voice"
}

sms.conversation.completed

{
  "userId": "123",
  "traits": {
    "phone": "+17625551796",
    "email": "[email protected]"
  },
  "name": "sms.conversation.completed",
  "properties": {
    "content": [
      [
        "2022-07-15 03:17:50",
        "Agent",
        "sent",
        "Hi there, I see you're looking to cancel. Can I ask why?"
      ],
      [
        "2022-07-15 03:19:49",
        "Contact",
        "received",
        "Yeah - it hasn't been the right fit for my pup."
      ],
      [
        "2022-07-15 03:19:58",
        "Agent",
        "sent",
        "Let's hop on a call quickly so I can help out! ☺️"
      ]
    ],
    "regal_voice_phone": "+19545558563",
    "regal_voice_phone_internal_name": "Retention Line",
    "contact_phone": "+176255517965",
    "sms_conversation_id": "WTxxxxxx",
    "agent_id": "[email protected]",
    "agent_firstname": "Rebecca",
    "agent_fullname": "Rebecca Greene",
    "direction": "OUTBOUND",
    "type": "Outbound SMS",
    "disposition": "Interested",
    "objections": ["Product Issues"],
    "notes": "Dog was having stomach issues after eating the all-fish plan. Changed up plan and extended trial 2 months.",
    "started_at": 1657855067,
    "ended_at": 1657855198,
    "completed_at": 1657855211,
    "talk_time": 600,
    "wrapup_time": 13,
    "handle_time": 144,
    "journey_uuid": null,
    "journey_name": null,
    "journey_friendly_id": null
  },
  "originalTimestamp": "1657855211",
  "eventSource": "Regal Voice"
}

🚧
Content Property on Automated SMS Events
The content property is available on all sms events from automated sms triggered by journeys, but originates from the sms.queued event. In up to ~.05% of cases, the content field may not populate on sms.sent events from automated sms due to sms.queued and sms.sent events coming out of order, so if you need to build reporting off of the content property, use the sms.queued events for that.

sms.queued

/ This this is an automated sms example./

{
  "userId": "123",
  "traits": {
    "phone": "+17625551796",
    "email": "[email protected]"
  },
  "name": "sms.queued",
  "properties": {
    "direction": "OUTBOUND",
    "regal_voice_phone": "+19545558563",
    "regal_voice_phone_internal_name": "Sales Line",
    "contact_phone": "+17625551796",
    "from_number": "+19545558563",
    "to_number": "+17625551796",
    "sms_message_id": "SMxxxxxxx",
    "campaign_id": "xxx-xxx-xxx-xxx",
    "campaign_friendly_id": "2",
    "campaign_name": "Welcome",
    "journey_uuid": "xxx-xxx-xxx-xxx",
    "journey_name": "Welcome Journey",
    "journey_friendly_id": 211,
    "content": "Circle Bank: Thanks for signing up for a new savings account. Can I help you fund your account?",
    "media_url": null
  },
  "originalTimestamp": "1657846990",
  "eventSource": "Regal Voice"
}

sms.received

{
  "userId": "123",
  "traits": {
    "phone": "+17625551796",
    "email": "[email protected]"
  },
  "name": "sms.received",
  "properties": {
    "agent_fullname": "Rebecca Greene",
    "agent_id": "[email protected]",
    "direction": "INBOUND",
    "content": "Hey thx for messaging me ☺️ ",
    "media_url": null,
    "regal_voice_phone": "+19545558563",
    "regal_voice_phone_internal_name": "Sales Line",
    "contact_phone": "+17625551796",
    "from_number": "+19545558563",
    "to_number": "+17625551796",
    "sms_conversation_id": "WTxxxx",
    "sms_message_id": "IMxxxx"
  },
  "originalTimestamp": "1657855189",
  "eventSource": "Regal Voice"
}

sms.sent

/ This this is an agent-sent sms example./

{
  "userId": "123",
  "traits": {
    "phone": "+17625551796",
    "email": "[email protected]"
  },
  "name": "sms.sent",
  "properties": {
    "agent_fullname": "Rebecca Greene",
    "agent_id": "[email protected]",
    "direction": "OUTBOUND",
    "content": "any time! 😎",
    "media_url": null,
    "regal_voice_phone": "+19545558563",
    "contact_phone": "+17625551796",
    "from_number": "+19545558563",
    "to_number": "+17625551796",
    "sms_conversation_id": "WTxxxxx",
    "sms_message_id": "IMxxxxx"
  },
  "originalTimestamp": "1657855198",
  "eventSource": "Regal Voice"
}

sms.undelivered

/ This this is an automated sms example./

{
  "userId": "123",
  "traits": {
    "phone": "+17625551796",
    "email": "[email protected]"
  },
  "name": "sms.undelivered",
  "properties": {
    "direction": "OUTBOUND",
    "regal_voice_phone": "+19545558563",
    "contact_phone": "+17625551796",
    "from_number": "+19545558563",
    "to_number": "+17625551796",
    "sms_message_id": "SMxxxx",
    "campaign_id": "xxx-xxx-xxx-xxx",
    "campaign_friendly_id": "2",
    "campaign_name": "Welcome",
    "journey_uuid": "xxx-xxx-xxx-xxx",
    "journey_name": "Welcome Journey",
    "journey_friendly_id": 211,
    "content": "Circle Bank: Thanks for signing up for a new savings account. Can I help you fund your account?",
    "media_url": null
  },
  "originalTimestamp": "1657846990",
  "eventSource": "Regal Voice"

task.canceled

{
  "userId": "123",
  "traits": {
    "phone": "+17625551796",
    "email": "[email protected]"
  },
  "name": "task.canceled",
  "properties": {
    "direction": "OUTBOUND",
    "regal_voice_phone": "+19545558563",
    "regal_voice_phone_internal_name": "Retention Line",
    "contact_phone": "+176255517965",
    "task_id": "WTxxxxxxx",
    "type": "Outbound Call",
    "campaign_name": "Post-purchase Call",
    "campaign_friendly_id": "393",
    "queue": "Outbound Call",
    "channel": "voice",
    "target_agent_fullname": "Rebecca Greene",
    "target_agent_id": "xxx.yourbrand.com",
    "canceled_by": "regal_voice",
    "cancelation_reason": "task_timeout",
    "cancelation_source": "system",
    "cancelation_notes": null,
    "journey_uuid": "xxx-xxx-xxx-xxxx",
    "journey_name": "Welcome Journey",
    "journey_friendly_id": 130
  },
  "originalTimestamp": "1657839466",
  "eventSource": "Regal Voice"
}

task.created

{
  "userId": "123",
  "traits": {
    "phone": "+17625551796",
    "email": "[email protected]"
  },
  "name": "task.created",
  "properties": {
    "target_agent_fullname": "Rebecca Greene",
    "target_agent_id": "[email protected]",
    "scheduling_agent_fullname": null,
    "scheduling_agent_id": null,
    "direction": "OUTBOUND",
    "regal_voice_phone": "+19545558563",
    "regal_voice_phone_internal_name": "Retention Line",
    "contact_phone": "+176255517965",
    "task_id": "WTxxxxxxxx",
    "type": "Outbound Call",
    "campaign_name": "Post-purchase Call",
    "campaign_friendly_id": "393",
    "queue": "Outbound Call",
    "channel": "voice",
    "journey_uuid": "xxx-xxx-xxx-xxxx",
    "journey_name": "Welcome Journey",
    "journey_friendly_id": 130
  },
  "originalTimestamp": "1657839344",
  "eventSource": "Regal Voice"
}

task.reservation.accepted

{
  "userId": "123",
  "traits": {
    "phone": "+17625551796",
    "email": "[email protected]"
  },
  "name": "task.reservation.accepted",
  "properties": {
    "target_agent_email": null,
    "scheduling_agent_fullname": null,
    "scheduling_agent_email": null,
    "reserved_agent_email": "[email protected]",
    "reserved_agent_fullname": "Rebecca Greene",
    "direction": "OUTBOUND",
    "regal_voice_phone": "+19545558563",
    "regal_voice_phone_internal_name": "Retention Line",
    "contact_phone": "+176255517965",
    "task_id": "WTxxxxxxx",
    "type": "Outbound SMS",
    "campaign_name": null,
    "campaign_friendly_id": null,
    "queue": "Outbound SMS",
    "channel": "sms",
    "journey_uuid": null,
    "journey_name": null,
    "journey_friendly_id": null
  },
  "originalTimestamp": "1657855220",
  "eventSource": "Regal Voice"
}

task.reservation.created

{
  "userId": "123",
  "traits": {
    "phone": "+17625551796",
    "email": "[email protected]"
  },
  "name": "task.reservation.created",
  "properties": {
    "target_agent_email": null,
    "scheduling_agent_fullname": null,
    "scheduling_agent_email": null,
    "reserved_agent_email": "[email protected]",
    "reserved_agent_fullname": "Rebecca Greene",
    "direction": "OUTBOUND",
    "regal_voice_phone": "+19545558563",
    "regal_voice_phone_internal_name": "Retention Line",
    "contact_phone": "+176255517965",
    "task_id": "WTxxxxxxx",
    "type": "Inbound SMS",
    "campaign_name": null,
    "campaign_friendly_id": null,
    "queue": "Outbound SMS",
    "channel": "sms",
    "journey_uuid": null,
    "journey_name": null,
    "journey_friendly_id": null
  },
  "originalTimestamp": "1657836811",
  "eventSource": "Regal Voice"
}